How Renting With Castlewood Works
Castlewood owns every apartment and home it rents in Waukegan, North Chicago, Zion and Kenosha, so the people who answer the phone are the people who own the building. This is how it works, from the first call to the day something needs fixing.
1. Find a building
Every building we own is on this site, town by town, with photographs, layouts and a map: Waukegan, North Chicago, Zion and Kenosha.
2. Ask Dan what is open
Call Dan Taylor on (224) 381-2027 with the town and the size you need. He will tell you what is open and arrange a time to see it.
3. Apply when Dan invites you
If a home is a good fit, Dan will invite you to apply and give you the application. You will need a photo ID and proof of income. We accept Section 8 and Housing Choice Vouchers.
4. Hear back
Most applicants hear back within 1 to 2 business days. That is the usual reply time, not a promise of approval. If you have not heard, call Dan on (224) 381-2027.
5. After you move in
Pay rent by mail or at the Chase Bank Waukegan branch, and text Linda Ceja on (847) 858-5846 for any repair. Resident Resources has the details.
Who to contact for what
| What you need | Who to contact |
|---|---|
| Availability, showings and commercial space | Dan Taylor, call (224) 381-2027 |
| Applying | Dan Taylor, (224) 381-2027. Please call first; Dan invites people to apply. |
| Pets | No pets is our standard policy. For an assistance animal, ask Dan about a reasonable accommodation: (224) 381-2027. |
| Parking, laundry, utilities, deposits, fees and lease terms | Dan Taylor, (224) 381-2027. These vary by property. |
| Maintenance and repairs, including urgent and after hours | Text Linda Ceja, (847) 858-5846 |
| Rent payments and billing | Brian Newman, (847) 505-9825, Accounting@CastlewoodProperties.com |
| Help in Spanish for residents | Linda Ceja, (847) 858-5846 |
| Anything else | The office, castlewoodofficemanager@gmail.com |
Common questions
How do I find out what is available?
Call Dan Taylor on (224) 381-2027. We do not publish a vacancy list, because availability changes too often to be accurate. Tell Dan the town and the size you need.
How do I see a home?
Call Dan on (224) 381-2027. He will tell you what is open and arrange a time to see it.
How do I apply?
Start by calling Dan on (224) 381-2027. We do not take applications through the website. If a home looks like a good fit, Dan will invite you to apply and give you the application. You will also need a photo ID and proof of income, such as recent paystubs or a benefit letter.
I have a voucher. How do I start?
Tell Dan you have a Section 8 or Housing Choice Voucher when you call. We accept vouchers.
What happens after I apply?
Dan reviews the application and contacts you. Most applicants hear back within 1 to 2 business days; that is the usual reply time, not a promise of approval. If your application is approved, Dan will go through the next steps with you, including the lease and what is due before you move in, which depend on the property.
Are pets allowed?
No. Castlewood’s standard policy is no pets. If you or someone in your household needs an assistance animal, such as a service or support animal, because of a disability, you can ask for a reasonable accommodation. Call Dan on (224) 381-2027 to talk it through.
What about parking, laundry, utilities, deposits, fees and lease length?
These vary by property, so there is no single answer we can publish. Ask Dan on (224) 381-2027 about the property you are interested in, including who arranges and pays for utilities, water and trash, and whether you need a parking permit.
How do I pay rent?
By mail to Clear Capital LLC, or in person at the Chase Bank Waukegan branch. The details are on Resident Resources.
How do I report a repair?
Text Linda Ceja on (847) 858-5846 with the property address, a specific description of the problem and your best callback number. Use the same number for urgent and after hours problems.
Does anyone speak Spanish?
Dan Taylor, who handles availability, speaks a good deal of Spanish, though not fluently. Residents can also reach Linda Ceja, who is fluent in Spanish, on (847) 858-5846. Our pages are also available in Spanish.
When is the office open?
Monday to Friday, 8:00 AM to 5:00 PM, and Saturday, 8:00 AM to 12:00 PM, at 1700 Sheridan Road in North Chicago.