Privacy Policy

Introduction

At Castlewood Properties, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our U.S.-based property management services, including information submitted through our website contact forms or via SMS text messaging. By contacting us or using our services, you agree to the practices described in this policy.

Information We Collect

We only collect personal information that you voluntarily provide to us. This typically includes:

- **Contact Information**: Your name, email address, and phone number, which you may submit through our contact form or provide via SMS when you reach out to us.

- **Inquiry Details**: Any information you include in messages to us (for example, details about a property you are interested in or your specific questions/request).

- **Service-Related Information**: If you become a customer (e.g. a tenant or property owner client), we may collect additional information needed to manage the property or tenancy (such as property address or lease details), but only as you voluntarily provide it in the course of our business relationship.

We do not intentionally collect any sensitive personal information beyond what is necessary to respond to your inquiries and provide our services. We also do not knowingly collect information from anyone under 13 years of age, as our services are intended for adults.

How We Use Your Information

We use the personal information we collect for the following purposes:

- **Providing Services and Responding to Inquiries**
- **Customer Service and Follow-Up**
- **SMS Communications**
- **Operational Purposes**
- **Legal and Safety Requirements**

We do not use your personal information for any unsolicited marketing or advertising purposes. You will not receive newsletters, promotions, or mass marketing texts from Castlewood Properties unless you separately opt-in to such communications. Our use of your data is limited to serving you and managing our relationship with you as a prospective or current customer.

SMS Communications

- **Voluntary Consent**: You are not required to consent to SMS messages as a condition of receiving services. You may withdraw consent at any time by opting out.

- **Frequency and Timing**: We strive to message only during normal business hours unless urgent service needs arise.

- **Message Frequency and Rates**: Message frequency varies based on your requests, but you will only receive messages in response to your inquiries or as needed for service updates. **Message and data rates may apply.**

- **Help Instructions**: For help, text **HELP** to any message or contact our office directly.

- **Opt-Out Instructions**: To opt out of future SMS communications, reply **STOP** or **UNSUBSCRIBE** to any message you receive from us. You may also contact us directly to be removed from our SMS list.

- **Consent and Compliance**: We follow CTIA and TCPA guidelines and only text you with consent.

- **No Third-Party SMS Services**: We do not use third-party platforms for SMS; all texts are sent by Castlewood Properties staff.

- **Purpose of Text Messages**: Messages are sent for informational and service-related reasons only (e.g., appointment confirmations, service updates).

- **Customer-Initiated Texts Only**: We will only send SMS messages if you have initiated contact with us or explicitly requested text communication.

Castlewood Properties uses SMS text messaging strictly for communications you initiate or consent to. We might use SMS to confirm appointments, send updates on a requested service, or respond to a message from you.